Our list is too long and it time consuming just to try to locate a report I want. All Custom Reports, we can't delete obsolete or old reports. The invoices don't even look alike! Then we have to manually calculate a total due by adding these together.Ħ. It is confusing to our customers and employees when there are two separate invoices for their A/R account and the Reservation. When we update a customer account, it does not update the Reservation information.ĥ. The Storage Reservations and Customer Accounts don't link together. Customer Units- It would be nice and extremely helpful if there was a field for the previous Unit Name and a way to cross reference in the customer unit section.Ĥ. But the system only allows for one email address.ģ. We have a ton of customer's who both want to receive emails and copies of invoices, statements, etc. We have many customer accounts with multiple partners. It is difficult to look up a customer by a partner's name or business name. Also the only field that cross references is the "other" field. I would like to have fields for a 2nd owner name, address, email, phone #. Many people have multiple email address, plus a spouse or partner who have more than one email address. Customers - can only have one customer name and one customer email address. I don't like that we can not print out a customer ledger ! This is so very important!Ģ. I like the custom tabs for each individual user.ġ. I like that we can customize our Desktop with the most relevant individualized information. In addition, it would be helpful if we could apply loyalty reward points after an invoice has been closed. Again, a customer ledger would be extremely beneficial. I still find it challenging to determine the customer account balance due. Especially when the special order and layaway were originally sold on the same invoice.ħ- Automated special ordered parts in re-notification that can be set by the dealer if a customer hasn't picked up parts a few days after the customer received the first notification.Ĩ- Add the ability for sales staff to see when a special order for a deal has arrivedĬomments: I've been using Lightspeed for 10 years, therefore I am somewhat used to the system. The current process of clicking on each individual special order and layaway is so tedious. Why do I need to run a buying guide to add these items manually when I already set minimum and max inventory levels?Ħ-Please give us the ability to pickup all special orders and layaway parts for a customer with one mouse click. Add an addition button function to pick up these scanned parts.ĥ- Parts that have a min / max should automatically populate the buying guide. Then have the system auto fill as the parts are scanned. ie The ability to scan a part label and locate the part on a customers special order list. Or alert staff that a customer they've added to an invoice has special ordered parts ready for pick up.ġ- Unable to create spring orders that do not affect the function of the buying guide.Ģ- Unable to allocate inbound parts for stock to a customer's special order at time of saleĤ-The system needs more filters. How about pop up windows that warn staff when there's a bal due on a special order pick up invoice. More "guard rails" to prevent staff from making mistakes. With a few minor changes it could be great.Īutomated task like customer notification for special order parts. It would be nice if when logging out the invoices, deals, etc were left in limbo and re-opened when logging into the new computer.Ĭomments: Okay but not great. When logging out of one computer and into another computer the session kills all activities you were in. Bandage solution is to buy local printers for every machine. Sharing local printers in windows is not easy and now against security protocol for Windows. Receipt printers are local not network printers. The hardware for machines is terribly outdated. Creditcard integration with Worldpay in Canada. Feature suggestions do not get attention unless multiple dealerships ask for implementation. Screen resolution makes things very small or blurry if made larger. Users must be tech savy, nearly with accounting background to run reports. Plenty of report options but most involve exporting to excel. The data is in the system but hard to understand for most. This is across the board for all departments. The major thing missing from Lightspeed is easy to read, pre-canned reports aka dashboards for users to understand. With quick internet speeds, the system works well but on slower speeds it can grind to a hault. Comments: Lightspeed is a big improvement from our historic system.
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